Mt Buller Snow Guarantee

No snow? Money back!

Snow Guarantee Policy
The Mt Buller Snow Guarantee means you can book your snow holiday with confidence.

The Snow Guarantee is provided by Buller Ski Lifts and participating Mt Buller accommodation providers to give confidence when booking a snow holiday. It's a money-back guarantee on all prepaid accommodation, lift ticket, rental and lesson packages and applies if insufficient snow cover means 'Snow Guarantee' lift/s are not operating for skiing/snowboarding in the two (2) days before your arrival.

How does it work?
If the Snow Guarantee lifts (see the list below) aren't operating in the two days before you arrive, you can contact us to change your booking to a later date or cancel your booking and get your money back. Please note: You can't take advantage of the Snow Guarantee on the day you arrive nor during your stay, only up to 5pm on the day before you arrive.

As an example, if your scheduled day of arrival is Sunday, then you must call between 9am Friday and 5pm Saturday to take advantage of the guarantee.

Season	2017 Dates	Snow Guarantee Lift/s
Off Peak Season	10 June - 30 June & 4 Sept - Season close	Blue Bullet Chairlift
Peak Season	1 July - 3 Sept	Blue Bullet and ABOM Chairlifts PLUS any two (2) of the following: Wombat The Fox Skyline Koflers Summit Howqua Northside Express

Exclusions
Note: The Snow Guarantee only applies if the lifts aren't operating due to insufficient snow cover. It doesn't apply where the lifts aren't operating due to the following:

• Lift closure due to weather conditions other than insufficient snow, e.g. wind or ice;
• Lift closure due to mechanical breakdowns or equipment failure.

The Snow Guarantee also doesn't apply to the following:

• Retail tickets purchased on the e-store or at on-mountain sales offices;
• Booking fees or commissions payable to booking agents; and